CSI Club Services Ipswich
Case Study

Natalia Onoprichuk
General Manager

CSI Club Services Ipswich offers a broad range of services, including dining and bar facilities, live entertainment, club activities, functions, gaming room (including 200 poker machines) and bottle shop.

In January 2016, HCS was approached by the then Ipswich RSL Board who, after nine consecutive years of significant trading losses, faced closing the club.
HCS negotiated the purchase of the club’s real estate and provided a leaseback opportunity to them. An additional $8 million was invested by HCS on an unsecured basis and at zero risk to the Sub Branch, enabling them to redesign and rebuild a new facility. This included expanding their gaming operations from an old, outdated 90 machine venue to a state-of-the-art 200 machine club.

With redevelopment completed in 2017, less than two years after partnering with HCS, the club is making clear profits and EBITDARD profits well above 20%. They’re also providing donations and valuable financial support to their two Sub Branches and were nominees for the 2019 Queenslands Best RSL Club Awards.

Community Involvement

CSI Club Services Ipswich proudly supports the Returned Service Community in the greater Ipswich area. The club also provides regular financial support to several local community groups.

To learn more about HCS and the management support we provide to improve club profitability, please get in touch with our team.

CONTACT US

CSI Club Services Ipswich

Case Study

Natalia Onoprichuk
General Manager

CSI Club Services Ipswich offers a broad range of services, including dining and bar facilities, live entertainment, club activities, functions, gaming room (including 200 poker machines) and bottle shop.

In January 2016, HCS was approached by the then Ipswich RSL Board who, after nine consecutive years of significant trading losses, faced closing the club.
HCS negotiated the purchase of the club’s real estate and provided a leaseback opportunity to them. An additional $8 million was invested by HCS on an unsecured basis and at zero risk to the Sub Branch, enabling them to redesign and rebuild a new facility. This included expanding their gaming operations from an old, outdated 90 machine venue to a state-of-the-art 200 machine club.

With redevelopment completed in 2017, less than two years after partnering with HCS, the club is making clear profits and EBITDARD profits well above 20%. They’re also providing donations and valuable financial support to their two Sub Branches and were nominees for the 2019 Queenslands Best RSL Club Awards.

Community Involvement

CSI Club Services Ipswich proudly supports the Returned Service Community in the greater Ipswich area. The club also provides regular financial support to several local community groups.

To learn more about HCS and the management support we provide to improve club profitability, please get in touch with our team.

CONTACT US

Take a tour of CSI Club Services Ipswich

TEAM MEMBER PROFILES

Tony Costain

Gaming Product and Strategy Specialist with over 30 years of executive management experience in both the QLD and NSW markets.
HCS Group General Manager

Carolyne Wicks

Marketing and Loyalty Specialist with over 20 years’ experience in gaming marketing including casino and online sportsbetting.
HCS Group Operations and Marketing Manager

Daniel Vaughn

HR, Supplier and Operational Specialist highly experienced in hospitality group operations management
HCS Group Operations Manager

Natalia Onoprichuk

Strategic thinker, experienced in QLD Clubs and Hotels
General Manager CSI Club Services Ipswich

Blair Sleeman

Expertise in hands on operational management
General Manager CSi Southport

David Turner

Highly experienced hotel and hospitality management
General Manager – Gaythorne RSL

Trevor Bryant

Highly experienced hotel and hospitality management
General Manager – Goodna Services Club

Murray Jamieson

Highly experienced hotel and hospitality management
General Manager – Lions@Springwood

Gregg McWilliams

Highly experienced hotel and hospitality management
General Manager – Eagle Tavern

Paul McGuire

Highly experienced hotel and hospitality management
General Manager – Club Burleigh