Responsible Gaming

Responsible Service Gambling

HCS Management offers a variety of entertainment experiences, including gambling, for the enjoyment of our members and guests. Providing a safe and responsible environment is vital for HCS and our managed venues.

Responsible Gambling is the provision of safe, socially responsible, and supportive gambling environments where the potential for harm associated with gambling is minimized and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry, and government.

HCS Management is committed to working with our managed venues to ensure members and guests can make informed decisions about their participation in gambling.

Problem Gambling

Problem gambling is characterized by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others or the community.

Possible problem gambling risk indicators may include a cluster of three or more of the following observed or reported signs:

-Gambling every day of the week
-Gambling continuously without taking a break for extended periods
-Getting cash out from an ATM at the casino on multiple occasions
-Trying to borrow “scam” money or sell valuables to others for gambling
-Putting large win amounts back into the machine and continuing to play
-Friends or relatives call or arrive to ask if the person is still in the casino
-Blaming the casino, the staff or gaming machines because they lost
-Having an unrealistic perception about the chance/odds of winning
-Suffering from depression and/or have thoughts of suicide due to gambling
-Displaying anger, kicking machines, looking sad and/or crying
-Trying obsessively to win on a particular machine
-Spending too much time and/or money gambling


Our venues provide the option for a person to self-exclude (ban) themselves from our gambling facilities. Our staff provides sensitive and confidential support to customers who wish to self-exclude.

To self-exclude, a member or guest can simply approach a customer service representative at the specific venue. You will need to bring your photo identification with you.


Think about your choices

Getting Help services

HCS managed venues promote a responsible approach to gambling and offer gambling for members and guests enjoyment.

Call Gambling Help 1800 858 858

Gambling Help Services are independently run and offer free, confidential support for individuals who are adversely affected by either their own or somebody else’s gambling behaviour.