Our General Managers

With a successful track record in managing a range of venues, Murray oversees all the operational aspects at LIONS@springwood. Customer-focused, Murray drives a culture that is both vibrant and personable, while strategically implementing new operational efficiencies to ensure the venue’s continued growth and prosperity.

Taking a hands-on approach, Murray instils his philosophy that ‘people make places’ through his practical and personal leadership style. Providing exceptional customer service, Murray creates a professional yet welcoming atmosphere, which is reflected through the strong relationships he has developed with both patrons and team members.

Before joining LIONS@springwood in December 2015, Murray was the General Manager at Longyard Hotel Tamworth where he oversaw the financial control, systems development, budgeting, staff recruitment and training, workplace health and safety, and also ensured the hotel’s continued compliance with legislative requirements.

Murray’s key career achievements include the finalisation of the $29 million re-development of The Stradbroke Island Beach Hotel Resort and Spa. He also managed The Mission Beach Resort, which had an annual turnover exceeding $30 million, and supervised their renovations to reach a 4-star standard. In a previous role at the Runcorn Tavern, Murray doubled gaming turnover from $1.2 million to $3.5 million within two years. He was also instrumental in
developing Fitzy’s from a small tavern to one of the largest gaming hotels in Queensland with a turnover exceeding $20 million per year.

Murray is a founding member of the Liquor Industry Action Group (LIAG) – Logan Corridor and has held both President and Chairperson positions amongst others, for over seven years.

As an accomplished General Manager with 30 years of experience in the hospitality industry, Blair has consistently demonstrated a proven track record in business development, leadership, and operational excellence. His passion for innovation and commitment to mentoring have enabled him to build and lead high-performing teams that drive premium gaming experiences and elevate overall operational performance. Since 2020, Blair has had the unique opportunity of managing our flagship venue, CSi Club Southport, where he helped the team navigate through the challenges of the pandemic, leading the venue to flourish under his leadership.

Throughout his career, he has successfully navigated the dynamic hospitality landscape, developing, and implementing strategies that enhance customer satisfaction and profitability. Blair’s leadership style fosters a collaborative and empowering environment, encouraging team members to reach their full potential and contribute to the venue’s shared success.

Known for his ability to think outside the box, Blair has implemented creative solutions to increase visitation and ultimately improve market share. With a deep understanding of premium gaming operations, he has pioneered initiatives that optimize efficiency, boost revenue, and deliver exceptional guest experiences. Blair is dedicated to continuous improvement and staying ahead of industry trends, ensuring that the venues he leads remain at the forefront of the hospitality sector.

Tony brings a wealth of experience and success in multi-site management roles, and has an impressive background as a hospitality professional, and is well respected within the industry.

From owning his own hotel portfolio along with management group, to managing successful large hotels within AVC and ALH, (including Kawana Waters Hotel, Fitzy’s Loganholme the Acacia Ridge Hotel), and we are excited to bring Tony into the HCS Specialist team and have no doubt he will be bring success for us and the Goodna Services Group.

Tony’s appointment brings us great pleasure to bring a Goodna local raised boy home! Tony was born and raised in the areas of Goodna and Gailes, during a time when they still retained much of their rural character before the amalgamation of Brisbane and Ipswich. He attended Goodna State School and had the privilege of being part of the Woogaroo Swimming Club for a span of 6 years, right from its inception.

This club was established within the state school by a teacher named Serge Ruggieri. Additionally, Tony took part in playing rugby for the Goodna Eagles. His father, Maurie, worked as a local accountant and tax agent in the Goodna community. He was deeply engaged with the early stages of the Goodna RSL and played a pivotal role in the establishment and operationalization of its original licensed venue on Brisbane Terrace. It was within that very Club that Tony had my first legal drink, shared with his father as he celebrated his 18th birthday.

On that special occasion, Tony also had the honour of reciting the ode at 5pm, a moment truly cherished.

Utilising her strategic and operational management skills, Natalia leads all commercial aspects of CSI Club Services Ipswich. Joining the venue in May 2019 Natalia is responsible for driving performance, managing costs, improving operational efficiency, and accelerating profitability.

Focused on building the business, Natalia manages the club’s expenses and events, forecasts activity, and analyses the venue’s P&L. She also oversees wage control, recruitment, and development, customer service protocol, as well as venue performance and presentation.

Before commencing with CSI Club Services Ipswich, Natalia was the Operations Manager at ALH Group. Overseeing 13 venues, Natalia was responsible for driving portfolio performance, expense analysis, setting monthly targets for each venue, wage control, performance management, and organising key events. Prior to this role, Natalia was Venue Manager for eight hotels, including Mt Gravatt Hotel, Indooroopilly Hotel, Holland Park Hotel, and Stones Corner. She has also played an integral role during two hotel renovations and one hotel build.

Natalia holds an MBA, CMA, won the prestigious Clubs Queensland Manager of the Year 2021, along with winning the City Of Ipswich Business Person of The Year Award in 2022.

Managing the day-to-day operation of Gaythorne RSL, David joined the venue in November 2018 to drive business performance within the venue.

David has a background in successful leadership and a comprehensive understanding of economic conditions affecting clubs across various demographics and regions.

He works closely with his team, club executives and board directors to ensure the club continues to attract new members and increase loyalty amongst existing members.

Before his role at Gaythorne RSL, David was employed by ALH Group as Venue Manager for The Gap Tavern, where he managed the strategy and direction of hotel operations.

David’s key career achievements include the implementation of two large full club renovations and refurbishments, each in excess of $1 million, along with the construction of a new $5 million venue.

David holds a Diploma of Business in Hospitality Management.

Forward-thinking and focused, Gregg has been managing the operations at Eagle Tavern since 2017. With a sound knowledge of the hospitality industry, from gaming to food and beverage, Gregg leads and motivates his team to provide unsurpassed service to their guests.

Combining his strong business acumen with his extensive experience in financial management, reporting, staff development, and compliance, Gregg is pivotal in ensuring the tavern’s continued success. Having developed a service of culture amongst his team, Eagle Tavern is both a vibrant and thriving venue.

Before commencing his role at Eagle Tavern, Gregg was Assistant Operations Manager at LIONS@springwood where he oversaw human resources, rostering, food operation, and beverage services.

During his career, Gregg has also acquired vast experience in staff supervision and development, customer rewards programs, security supervision, and the creation of venue operational guidelines.

Gregg holds an Associate Diploma of Business (Hospitality Services).