Our General Managers

With a successful track record in managing a range of venues, Murray oversees all the operational aspects at LIONS@springwood. Customer-focused, Murray drives a culture that is both vibrant and personable, while strategically implementing new operational efficiencies to ensure the venue’s continued growth and prosperity.

Taking a hands-on approach, Murray instils his philosophy that ‘people make places’ through his practical and personal leadership style. Providing exceptional customer service, Murray creates a professional yet welcoming atmosphere, which is reflected through the strong relationships he has developed with both patrons and team members.

Before joining LIONS@springwood in December 2015, Murray was the General Manager at Longyard Hotel Tamworth where he oversaw the financial control, systems development, budgeting, staff recruitment and training, workplace health and safety, and also ensured the hotel’s continued compliance with legislative requirements.

Murray’s key career achievements include the finalisation of the $29 million re-development of The Stradbroke Island Beach Hotel Resort and Spa. He also managed The Mission Beach Resort, which had an annual turnover exceeding $30 million, and supervised their renovations to reach a 4-star standard. In a previous role at the Runcorn Tavern, Murray doubled gaming turnover from $1.2 million to $3.5 million within two years. He was also instrumental in
developing Fitzy’s from a small tavern to one of the largest gaming hotels in Queensland with a turnover exceeding $20 million per year.

Murray is a founding member of the Liquor Industry Action Group (LIAG) – Logan Corridor and has held both President and Chairperson positions amongst others, for over seven years.

A customer-centric leader, Blair has over 20 years of management experience in the hospitality industry. Taking a hands-on approach, Blair is passionate about developing and mentoring his team to ensure they achieve their career goals while providing an exceptional level of service.

Overseeing gaming operations and developing short and long-term strategies, Blair is focused on delivering growth within the CSI Southport business. Combining his strong leadership skills, proven financial results, commitment to corporate compliance, and dedication to community engagement, Blair is adept at facilitating change and improving operational performance.

Prior to joining HCS Management, Blair held the position of General Manager at Browns Plains Hotel, where he oversaw full venue operations and was responsible for budgets, delivering EBITDA, venue strategy, HR, Compliance, and Safety.

His career highlights include managing the Number 1 Hotel Gaming Room in Queensland, being a three-time QHA Best Gaming Room Finalist, leading AVC’s flagship Browns Plains Hotel for three years, and holding the current F & B as well as gaming turn over records at Wallaby Hotel, Runaway Bay Tavern, Coomera Lodge Hotel, and Browns Plains Hotel.

In 2017, Blair received the National Hotel Safety Award and to date has personally raised over $65K for MANDATE for Men’s Health.

Blair holds a Diploma in Hospitality Management.

Managing the day to day operations of both Club Parkview and Club Burleigh, Adam oversees the venue’s financial planning, budgeting, future business forecasting and drives the venue’s total performance. He is also responsible for the recruitment and retention of all team members along with driving staff training and performance.

Adam will  be developing and attracting new members and increasing player loyalty and members rewards and driving sales within the two venues.

Adam joined the HCS Team in April 2021, with his most recent position as Venue Manager for the number one gaming hotel in QLD, Browns Plains Hotel. During a tough financial 12 month Covid period, Adam was able to drive sales in surpass  budgets and EBITDA performance by over 30% in all drivers of the business and create EBITDA  on a month to month basis that had never been seen before. His highlights include holding both the daily and weekly gaming record in QLD hotels -both achieved at the Browns Plains Hotel.

Adam has a vast hotel management background with 5 Star hotel senior management as the Beverage Manager of the Brisbane Hilton Hotel in the late 90’s, Owner of his own venue Her Majesty’s Bar in the early 2000’s then running some of the strongest hotels in south Queensland, -Park Ridge Tavern , Runcorn Tavern , Centenary Tavern, Jimboomba Tavern ,Richlands & Browns Plains Hotels. Adam has worked  for the ALH Group running successful venues before moving to Spirit Hotels and doing hotel renovations before running the Browns Plains Hotel for 16 months.

Adam is a food safety Supervisor and holds a diploma in Hospitality Management.

Utilising her strategic and operational management skills, Natalia leads all commercial aspects of CSI Club Services Ipswich. Joining the venue in May 2019 Natalia is responsible for driving performance, managing costs, improving operational efficiency, and accelerating profitability.

Focused on building the business, Natalia manages the club’s expenses and events, forecasts activity, and analyses the venue’s P&L. She also oversees wage control, recruitment, and development, customer service protocol, as well as venue performance and presentation.

Before commencing with CSI Club Services Ipswich, Natalia was the Operations Manager at ALH Group. Overseeing 13 venues, Natalia was responsible for driving portfolio performance, expense analysis, setting monthly targets for each venue, wage control, performance management, and organising key events. Prior to this role, Natalia was Venue Manager for eight hotels, including Mt Gravatt Hotel, Indooroopilly Hotel, Holland Park Hotel, and Stones Corner. She has also played an integral role during two hotel renovations and one hotel build.

Natalia holds an MBA, CMA, won the prestigious Clubs Queensland Manager of the Year 2021, along with winning the City Of Ipswich Business Person of The Year Award in 2022.

Managing the day-to-day operation of Gaythorne RSL, David joined the venue in November 2018 to drive business performance within the venue.

David has a background in successful leadership and a comprehensive understanding of economic conditions affecting clubs across various demographics and regions.

He works closely with his team, club executives and board directors to ensure the club continues to attract new members and increase loyalty amongst existing members.

Before his role at Gaythorne RSL, David was employed by ALH Group as Venue Manager for The Gap Tavern, where he managed the strategy and direction of hotel operations.

David’s key career achievements include the implementation of two large full club renovations and refurbishments, each in excess of $1 million, along with the construction of a new $5 million venue.

David holds a Diploma of Business in Hospitality Management.

Forward-thinking and focused, Gregg has been managing the operations at Eagle Tavern since 2017. With a sound knowledge of the hospitality industry, from gaming to food and beverage, Gregg leads and motivates his team to provide unsurpassed service to their guests.

Combining his strong business acumen with his extensive experience in financial management, reporting, staff development, and compliance, Gregg is pivotal in ensuring the tavern’s continued success. Having developed a service of culture amongst his team, Eagle Tavern is both a vibrant and thriving venue.

Before commencing his role at Eagle Tavern, Gregg was Assistant Operations Manager at LIONS@springwood where he oversaw human resources, rostering, food operation, and beverage services.

During his career, Gregg has also acquired vast experience in staff supervision and development, customer rewards programs, security supervision, and the creation of venue operational guidelines.

Gregg holds an Associate Diploma of Business (Hospitality Services).