Our QLD Group Operations Manager oversees all venue operations across our HCS managed businesses. Our operational management services cover food and beverage, supplier negotiations, human resource management, labour and cost management, and policy and procedure development.
By negotiating prices with suppliers across all venues for food and beverage, our Group Operations Manager can assist your General Manager to accomplish a higher gross profit. Because HCS purchase a larger volume of product, this allows each venue to offer sharp prices to members and guests, which then returns an encouraging gross profit.
This, in turn, drives gaming revenue, along with food revenue, with food being a distinct point of difference between HCS managed venues and stand-alone venues in each of our competitor catchments.
Our Group Operations Manager works closely with your General Manager to ensure your venue’s human resources are efficiently managed. We also offer strategic guidance on how to lead teams within your venue effectively. Overseeing and facilitating development workshops for key management positions, we help you to create general managers of the future.
Engaging HCS to manage your human resources eliminates the requirement to employ a human resource team at your venue, saving you many thousands of dollars. With our Group Operations Manager guiding your General Managers in HR best practice, we offer specialist advice on team structures, reward and recognition, disciplinary action procedures, and industrial relations issues.
We also coordinate various training courses, including Responsible Gaming, Responsible Service of Alcohol, Armed Robbery, Upselling, and a range of customer service programs – often at a negotiated reduced cost.
When setting up a new club or fully renovating an old one, operating under HCS buying agreements will likely save your venue the first two years in management fees alone. This is before your club begins operating or recommences full trading after a major overhaul.
Engaging HCS gives you access to our cost-efficient structure, ensuring that your venue operates at best industry wage management levels. This is because you will no longer need to pay for all the expensive department heads.
Our Group Operations Manager works with you to develop effective policies and procedures for your venue, also ensuring that they are being adhered to.
HCS also makes sure that your General Manager is well-informed of their responsibilities both within their immediate teams, regarding their Board of Directors, and concerning external issues such as anti-money laundering, counter-terrorism, and all other legislative changes.