Utilising her strategic and operational management skills, Natalia leads all commercial aspects of CSI Club Services Ipswich. Joining the venue in May 2019 Natalia is responsible for driving performance, managing costs, improving operational efficiency, and accelerating profitability.
Focused on building the business, Natalia manages the club’s expenses and events, forecasts activity, and analyses the venue’s P & L. She also oversees wage control, recruitment, and development, customer service protocol, as well as venue performance and presentation.
Before commencing with CSI Club Services Ipswich, Natalia was the Operations Manager at ALH Group. Overseeing 13 venues, Natalia was responsible for driving portfolio performance, expense analysis, setting monthly targets for each venue, wage control, performance management, and organizing key events. Prior to this role, Natalia was Venue Manager for eight hotels, including Mt Gravatt Hotel, Indooroopilly Hotel, Holland Park Hotel, and Stones Corner. She has also played an integral role during two hotel renovations and one hotel build.
Natalia holds an MBA.